Shipping policy

Order Processing

All of our products are print-on-demand, which means each item is made especially for you after you place your order.

Orders are typically processed within 2–5 business days

Processing times may increase slightly during peak seasons or holidays

Orders are not processed or shipped on weekends or U.S. holidays

Shipping Locations

We currently ship only within the United States

We do not ship internationally at this time

Orders must have a valid U.S. shipping address

Shipping Time

Once your order has been processed and shipped:

Standard shipping delivery time is 5–10 business days

Delivery times are estimates and may vary based on location, carrier delays, or weather conditions

Shipping Carriers

We work with trusted U.S.-based shipping partners. Carrier selection may vary depending on the product and destination.

Tracking Information

Tracking information will be provided via email once your order ships

Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation

Shipping Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to factors outside our control, including:

Carrier delays

Weather conditions

High order volume

We appreciate your patience and understanding in these situations.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses

Orders returned due to address errors may require an additional shipping fee to be resent

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or expected delivery date) so we can assist you.

Questions

If you have any questions about shipping, feel free to contact us at info@bullpenshop.us

Returns, Exchanges & Refunds (Shipping-Related)

Because all of our products are print-on-demand, all sales are final.

We do not offer refunds or returns for reasons such as:

Wrong size ordered

Buyer’s remorse

Incorrect style or color selection

Exceptions

We will gladly assist if:

An item arrives with a printing defect

An item is damaged

The wrong item was sent

In these cases, please contact us within 7 days of delivery with clear photos of the issue, and we’ll make it right.

Size Exchanges

We offer free size exchanges for eligible items

Exchanges are subject to availability

Customers may also choose store credit instead

Please note that refunds are not issued for size exchanges.

For full details, please review our Refund & Return Policy.